Refund policy
Well hello there! This is Steven and Celeste, the owners of The Fine Print. Below is a bunch of legal mumbo jumbo... just know that if we make a mistake, we will fix it, and if you make a mistake (which we all do from time to time cause we are human), we will help figure out a good/fair solution. Now you may proceed and read the boring part below... dont fall asleep. :)
At The Fine Print Utah, every product is made to order with great care and attention to detail. Because most of our items are custom printed, we cannot accept returns or exchanges once production has begun, except in cases of damage or error on our part.
Our goal is to make sure you love your order — and we stand behind the quality of every print we produce.
Custom Orders
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All personalized or custom-made items (including signs, calendars, photo prints, and other made-to-order products) are non-refundable and non-returnable once printed.
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Please double-check all names, dates, and design details before approving your proof or completing checkout.
Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us within 24 hours of pickup at support@thefineprintutah.com with your order number and photos of the issue.
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Once verified, we will replace the item or issue a refund at no cost to you.
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Damaged items must be reported before use or installation.
Order Cancellations
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You may request a cancellation within 12 hours of placing your order, provided production has not yet begun.
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Once printing or cutting has started, the order cannot be canceled or refunded.
Non-Custom Products
If you purchase a non-personalized item (for example, standard accessories or hardware):
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Returns may be accepted within 14 days of delivery in unused, original condition.
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Buyer is responsible for returning products to the store location in Spanish Fork, Utah.